Privacy Policy

This Privacy Policy outlines the data practices for the products, services, and websites offered. Your privacy is of utmost importance to us, and we are committed to handling your personal information with care. Please read this Privacy Policy thoroughly to understand how we collect, use, and share your information, as our practices may differ based on how you engage with our Services.

Categories of Information Collected

The type of information we collect is contingent upon your usage of our Services. Generally, we categorize the information into the following types:

• Identifiers / Contact Information: This includes your name, user name, gamertag, postal and email addresses, phone number, unique identifiers such as mobile device ID, platform ID, gaming service ID, advertising ID, and your IP address. This information helps us to communicate with you and manage your account effectively.
• Protected Characteristics: We may collect demographic details such as your age and gender to better understand our audience and tailor our services accordingly.
• Commercial Information: This encompasses your purchase history, usage preferences, and gameplay information, which allows us to enhance your experience and offer relevant content and services.
• Billing Information: To process transactions, we may collect payment details, including credit/debit card information and shipping addresses.
• Internet / Electronic Activity: We track web and app browsing activity related to the Services, capturing details about your online interactions, gameplay sessions, and your use of advertisements.
• Device and Usage Data: We gather information about the devices you use, including type, software, hardware details, language settings, browser version, operating system, and how you interact with our Services (e.g., content viewed, pages visited).
• Profile Inferences: We may make inferences based on your activity to create a personalized profile that enhances your experience and helps us recommend products or services that may interest you.
• Audio / Visual Information: If applicable, we may collect images, account photos, avatars, audio clips from chat features, and video footage from gameplay sessions.
• Sensitive Information: This includes precise location data (if you enable location tracking), your account credentials, and any content of communications via chat functionalities.

How We Use Information

We utilize the information we collect for a variety of purposes, including but not limited to:

• Providing and Supporting the Services: We use your information to deliver the Services you request, ensure their functionality, and provide customer support.
• Improving Our Services: By analyzing the data we collect, we continuously work to enhance our offerings, develop new products, and improve your overall experience.
• Marketing and Advertising: We may use your information to send promotional materials about our products, services, and events. This also includes targeted advertising tailored to your interests.

Sources of Information We Collect

We gather information through various methods, depending on your interactions with our Services:

• Direct User Input: Information you provide directly when creating an account, signing up for communications, or contacting us.
• Automatic Collection: Data collected automatically when you engage with our games, including gameplay statistics and usage patterns.
• Third-Party Platforms: Information obtained from third-party accounts when you connect to our Services using those platforms.
• Tracking Technologies: We use cookies and similar technologies to automatically collect data about your online activities and preferences.

When We Share Information

We may share your information in the following contexts:

• Service Providers: We may engage vendors that perform support services on our behalf, ensuring they adhere to privacy and security standards.
• Internal Sharing: Information may be shared within our organization for operational purposes.
• Advertising Partners: We may share identifiers and activity data with advertising service providers to facilitate personalized advertising experiences.
• Legal Obligations: We may disclose your information when required by law or to protect our rights and the safety of others.
• Other Users: Information shared in public forums, events, or community features may be visible to other users.

Data Rights

Depending on your location, you may have specific rights regarding your personal information, including the right to:

• Request access to or a copy of your personal information we hold.
• Request deletion or correction of your personal information if it is inaccurate or incomplete.
• Withdraw consent for processing your information, where applicable.
• Opt-out of the sale or sharing of your personal information, including targeted advertising.
• Limit the use of sensitive personal information.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with our legal obligations, and to protect our rights. We regularly review the data we hold to ensure it is still relevant and necessary.

Children's Privacy

We direct our Services to a general audience but do not knowingly collect personal information from children under the age of 13. If we discover that we have collected such information without parental consent, we will take immediate steps to delete that data. We encourage parents to guide their children on safe internet practices.

Data Security

We implement industry-standard security measures to protect the information we collect from unauthorized access, disclosure, alteration, and destruction. While we strive to safeguard your information, please understand that no method of transmission over the internet or electronic storage is 100% secure.

International Transfers

Your information may be processed and stored in countries outside your own, including the United States, which may have different data protection laws. We take steps to ensure that any international transfer of data is conducted in accordance with applicable laws and that appropriate safeguards are in place.

Information for European Union Citizens

If you are a resident of the European Economic Area (EEA) or the United Kingdom, applicable privacy laws (in particular, EU GDPR and UK GDPR, respectively) give you certain rights regarding your personal data

You have the right to request & obtain deletion of your personal information collected through our Services.

If you would like to exercise the right, please send your request at contact@goldenbiscuitgames.com email. We will aim to respond to your request within 30 days from the initial receipt of the request. In order to realize your right, we need to identify you as the original account owner. You acknowledge and agree that this purpose we shall request additional personal information from you, such as photos and copies of your documents that you will need to provide. Provision of these documents is obligatory to avoid fraud and make sure your account is secure from possible damage.

Please note that deletion of your personal data will be followed by deletion of the related information, such as your in-game progress, including your level, purchased content licenses (including real money purchases) and any in-game content associated with the account. The restoration will be impossible. By requesting to delete your personal data, you acknowledge and accept this fact and approve the deletion of this related information.

Please note, that in case your consent to processing is withdrawn by you, you may still not be able to access Rudraksh Games Services anymore.

Please keep in mind that all correspondence regarding the personal data deletion can only be held in English.

Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of significant changes and encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our Services after changes constitute your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us via email at contact@goldenbiscuitgames.com. We are here to assist you and address your privacy concerns.